Contemi Customer Management for Insurance
Customer Management at its best
Customer Management at its best in a solution which is customised for the Insurance industries Sales and Customer Management processes.
Contemi Customer Management integrated with Core Systems
Contemi Customer Management raises the bar for Customer Management and Customer Service to a whole new level with a solution that is API centric and can be integrated with other Core systems including Contemi's own Core systems. Customer service, follow-ups and dialogues tailored for each customer is a dream for most companies and with Contemi Customer Management they can achieve higher service levels and effective sales and marketing campaigns. The solution facilitates for activities via Call centres, E-mail, Social Media and other channels.
A user-friendly and complete customer management solution is key to building customer loyalty, lead conversions and accomplishing targeted and cost effective campaigns and activities. Unlike other general purpose CRM solutions, the Contemi Customer Management solution is developed specifically for the Insurance Industry with regards to the needs, services and target groups. Users get a complete overview of their customers with history, policy overview, claims overview, payments information, profile and more.
• 360 degree overview of Customer across all modules
• Easy processing of targeted campaigns and sales activities
• Realtime overview of policies, claims, invoices and customer profile in a single view
• Sales and activities via web, app and Social Media
• Advanced customer filtering
• User friendly and effective leads and customer management
• Customised interface for Agents, Brokers and Partners.
• Two-ways integration with Social Media
• Integration with E-mail and Calendar
• In-built issue management with SLA (Service Level Agreement)