Seamless.insure
Helping insurers, brokers and agents elevate their digital distribution, customer experience, and end-to-end processes seamlessly
Greater customer expectations and rapidly evolving technologies are driving the need for digital evolution in the insurance industry. Most insurers understand that digital first approach is critical and want to respond urgently, but they are stuck in a quagmire of legacy technology. Complex legacy IT systems hinder their ability to improve customer experience and expand market share. Contemi’s Seamless platform changes this.
Seamless is a cloud native one stop digital insurance software as a service (SaaS) platform. It aims to tackle high cost and low digital enablement in the insurance industry. The platform is built around holistic customer management and multichannel sales. With a microservice architecture, it enables optimal fit for insurers business needs.
Business Benefits
Reduced Costs
Since insurers pay for Seamless based on usage, they can reduce redundancies and achieve economies of scale in run and maintenance costs
Eliminates the need to pay licensing fees
Reduces the IT burden on the insurer in terms of hardware, software and people needed to manage systems
Better Business Growth
Enhanced customer experience retains existing customers, and also helps to attract the new ones
The cloud-native Seamless perfectly meets the emerging needs of the customers, partners and helps insurers stand out from the competition
Insurers can quickly test and deploy new technologies and robust solutions very efficiently
Higher Productivity
Seamless reduces the time and efforts required to maintain and upgrade your core system
More time for teams to focus on innovation, the customer experience, and product development
Its real-time data and simplified access help insurers with a holistic view to better understand customer needs and increase their efficiency
Greater Scalability
As a SaaS native platform, Seamless gives insurers instant scalability based on their products, markets and customers size
Since every organization is set up differently, Seamless provides full flexibility with simple configurations
Speed To Market
Enables insurers to rapidly configure, launch and distribute innovative insurance products and customer experiences across all lines of business in days rather than months
Simple drag and drop and low-code/no-code functionality accelerates time to market
Improved User Experience
Personalised portals meet the diversified, individual needs of customers, brokers, agents, and employers
Improves the customer/broker experience, employee engagement and operational efficiency
Capabilities
End-To-End Value Chain
Everything needed to sell and service complex insurance from a single platform
Modular solutions for the entire value chain- Quote, Underwriting, Policy Management , Product Builder and Management, Finance and Payment Integrations, Invoice, Commissions & Fees, Reinsurance, Claims Management and Settlement Price Engine
Sales & Customer Management
Extremely flexible and omnichannel marketing, sales, and customer engagement capabilities
Leads, Sales, Pipeline and Campaign Management, Distribution and Sales Channels, User Management, Workflow and Case management, Accounts, Integration Service, API Gateway, API Builder and Open API Documentation, Internal Chat, Livechat, Whatsapp, Line, Telephony, and Complete Real-time Insights
Omni Channel Distribution
Sell through white label omnichannel portals, apps, or the phone directly
Utilise campaign management to target specific customers
Flexible reporting and dashboards for agents and brokers
Fast, Flexible, Seamless Integrations
REST APIs to core systems with flexible integrations to suit legacy systems
Open API policy to ensure seamless connections and utilization of data
Cloud Environment
Seamless is powered by AWS and delivered as a service
Secure, agile and cost-effective architecture
Workflow, Rules Engine
Preconfigured workflow and case types to create quick and satisfying user experience
Scalable to support new engagement models
Low code and no-code environment to seamlessly visualize processes, change business rules and automate correspondence
